Responsibilities
- Drive problem solving and continuous improvement initiatives with cross functional teams to improve end to end service processes.
- Coordinate with partner teams to optimize the journey with a mix of automation and human touch.
- Effectively communicate process and application changes across multiple teams.
- Provide accurate and insightful analysis and reporting, presenting the data in a clear format for presentations.
- Analyze service processes to identify gaps, new business opportunities.
Requirements
- Bachelor’s degree in Science, Engineering, Business, and/or other quantitative and technical fields.
- Evidence of exceptional ability, especially within an ambiguous environment.
- Experience in analytics, program manager, or other structured training program.
- Demonstrated success driving tangible impact and influencing within an organization.
- Ability to quickly grasp technical concepts at a detailed level, and synthesize implications.
- Strong written and verbal communication skills.
- Excellent analytical skills (e.g., Microsoft Office applications, Acrobat, Illustrator, Social Media, etc.)
- Experience with project management tools.
- Highly collaborative, team oriented, and comfortable leading cross-functional projects, especially those consisting of both technical and non-technical stakeholders.